Service

Océ products are designed for trouble-free operation over long periods. This is achieved first of all through their extremely sturdy build quality. Another important factor is Océ’s strong service organization, which responds quickly and effectively. The structure of Océ service may vary strongly in line with customer requirements, from minimal remote support by telephone to intensive on-site service intervention. Several operating companies report that their skilled remote support solves around 50 percent of calls, significantly reducing fuel consumption and CO2 emissions. Océ strives for optimum use of technicians by always deploying those technicians who best match the nature of the machine, the type of malfunction and the driving distance to the customer.